Lavo, Terms & Conditions

Last updated: 28 June 2026

Please read these Terms & Conditions (the "Terms") carefully before using the Lavo mobile application (the "App"). By tapping "Accept All" on first launch, or by otherwise downloading, installing, or using the App, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the App.

1. Who we are

The App is operated by [OPERATOR NAME], a sole trader trading as "[TRADING NAME]" ("we", "us", "our"), based in the United Kingdom.

You can contact us at [CONTACT EMAIL].

These Terms are a contract between you and us. They are written in English, and English is the only language in which they are binding (in-App translations are provided for convenience only).

2. What Lavo does

Lavo uses your device camera to photograph a garment (or a pile of laundry) and returns an estimate of the garment's fibre composition, garment type, and a suggested wash method, temperature, cycle, and spin speed, where possible calibrated to a washing-machine model you select.

The App is an informational aid only. It does not read or guarantee the contents of any care label, and its suggestions are generated by an automated image-classification model that can be wrong.

3. Advice only, no guarantee, and you accept the risk to your clothing

This is the most important part of these Terms. Please read it.

• Every recommendation the App produces is advice only and is not a guarantee. Fibre identification from a photograph is inherently uncertain.
• You are solely responsible for deciding how to wash, dry, or otherwise treat your garments. Always check the garment's own care label and your washing machine's manual before washing. Where the App's suggestion conflicts with a care label, follow the care label.
• The App may misidentify fabrics or garments, may suggest an unsuitable temperature, cycle, or method, and may fail to detect items in a pile. Following its suggestions may shrink, fade, stretch, tear, or otherwise damage your clothing.
• To the fullest extent permitted by law, we are not liable for any damage to garments, property, or appliances arising from your reliance on the App's suggestions. The liability limits in Section 11 apply.

If you are unsure about a valuable, delicate, or irreplaceable item, consult a professional cleaner rather than relying on the App.

4. Eligibility

You must be at least 16 years old to use the App. By using the App you confirm that you meet this requirement. The App is intended for personal, non-commercial use.

5. Your responsibilities and acceptable use

You agree that you will not:

• use the App for any unlawful purpose or in breach of these Terms;
• photograph people, documents, or other content in a way that infringes anyone's privacy or other rights, photograph garments only;
• attempt to reverse-engineer, decompile, interfere with, overload, or circumvent the rate limits or security of the App or its supporting services (including our classification proxy);
• attempt to manipulate, poison, or inject instructions into the classification model through submitted images or correction data.

6. Photos, AI processing, and third parties

When you scan a garment, the photo is sent over an encrypted connection to a proxy service we operate, which forwards it to our third-party AI classification provider (currently Google's Gemini API) so that the suggestion can be generated.

• By using the App you acknowledge and agree that your photos are processed by our AI classification provider as part of delivering the service, and that such processing is subject to that provider's applicable terms and policies.
• Our proxy is transport-only: it does not log the contents of your photos or the model's responses. It attaches a random, non-identifying installation ID to each request purely to enforce fair-use rate limits.
• Network transmission of images carries inherent risk. While we use encryption in transit, no internet transmission is completely secure.

See the Privacy Policy for full detail on what data is processed, where it is stored, and your rights.

7. Privacy, summary

A short summary is provided here for convenience; the Privacy Policy governs in case of any conflict.

• Garments, wardrobe, settings, and corrections are stored on your device only (in the App's local storage). We do not operate an accounts system and do not hold a copy of your wardrobe.
• Photos are sent to our AI classification provider (via our proxy) at the moment of scanning to generate a result; the proxy does not retain them.
• A random installation ID (not linked to your identity) is used for rate-limiting.
• If you submit a correction, it is stored locally and, only if the operator has configured an optional sync endpoint, may be sent to that endpoint to improve future classifications. Device file paths are stripped before any such data leaves your device.
• Uninstalling the App deletes all on-device data, including your wardrobe and the installation ID.

8. Fees and future paid features

The App is currently provided free of charge. We reserve the right to introduce paid features, subscriptions, or usage limits in the future. If we do, we will make the pricing and terms clear before you incur any charge, and any purchases will be handled through the Apple App Store or Google Play and subject to their terms. We are under no obligation to keep any feature free, and we may add, change, or remove features at any time.

9. Intellectual property

The App, its design, branding ("Lavo"), text, and software are owned by us or our licensors and are protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose. You retain ownership of the photos you take; by submitting a photo for classification you grant us a limited licence to process it solely to provide the service as described in Section 6.

10. Availability, changes, and "as is"

We may modify, suspend, or discontinue the App (or any part of it, including the classification service) at any time, with or without notice. The App relies on third-party services (our AI provider, app stores, your network) that may become unavailable. The App is provided "as is" and "as available" without warranties of any kind except those that cannot be excluded under law.

11. Limitation of liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under the laws of England and Wales, including your statutory rights as a consumer under the Consumer Rights Act 2015, which are not affected by these Terms.

Subject to the above, and to the fullest extent permitted by law:

• We provide the App for domestic and private use only. We have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• We are not liable for damage to garments, fabrics, property, or appliances, or for any other loss, arising from your reliance on the App's suggestions, from misclassification, or from the App being unavailable, inaccurate, or interrupted.
• Where we are liable to you, our total aggregate liability arising out of or in connection with the App and these Terms shall not exceed the greater of (i) the total amount you have paid us to use the App in the 12 months before the claim, or (ii) £50.

We are not responsible for loss or damage that was not foreseeable, or that was caused by an event outside our reasonable control.

12. Termination

You may stop using the App and uninstall it at any time. We may suspend or end your access to the App or its supporting services if you breach these Terms or misuse the service. Sections that by their nature should survive termination (including Sections 3, 9, 11, and 14) will continue to apply.

13. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the App, the law, or third-party services. When we make material changes, we will update the "Last updated" date and may ask you to accept the updated Terms again within the App before you continue using it. Continued use after an update means you accept the revised Terms.

14. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction, except that if you live in another part of the UK you may also bring proceedings in your home jurisdiction, and nothing affects your rights as a consumer to rely on mandatory provisions of local law.

15. Contact

Questions about these Terms? Contact [OPERATOR NAME] at [CONTACT EMAIL].